IT Management

Kaizen – How good is good enough ?

As part of the  Software development process we always have to deal with this question: How good is good enough ?  Should the team focus on delivering results quickly rather than waiting to build the “perfect” software. To answer this question , I’ve found this successful Kaizen strategy model that has been developed by Japaneses […]

Case Study

Case Study: A Mexican Restuarent Measures of Quality

Measures of Quality Satisfied customers are integral to a restaurant business model. According to a Harvard Business School study[1] on Starbucks, customer satisfaction has a massive impact on the restaurant revenue. Customer satisfaction mainly comes from good customer service experience and also a good quality food.  We will analyse the different dimensions of a restaurant business quality […]

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